Wednesday, March 8, 2017

Blog - Joining the Improvement Mission - Jonathan Bevan

Jonathan Bevan, Project Manager
Jonathan Bevan joined AQuA at the start of 2017 as Project Manager for the Academy team. Here he reflects on his first few weeks in the role, and what he’s learned about the NHS and quality improvement so far…

Having previously worked alongside health service professionals and researchers in an academic environment, and with daily exposure to news stories about crises in the health and care sector, I have a good understanding of the pressures faced by my new colleagues in the NHS and beyond.

It may be a bit clichéd to talk of austerity limiting budgets and the ongoing need to ‘do more with less’, but this is the reality for health and care professionals. AQuA was established to help its members improve quality and increase efficiency in the delivery of health and care services.

The role AQuA has in helping improve outcomes for service users, as well as identifying and implementing cost saving opportunities, is invaluable, and I’m proud to have had the chance to join an organisation dedicated to addressing this need.

It took a while for me to gain an appreciation of the broad range of activities across the organisation, and its constituent programmes. AQuA’s structure and strategy is designed to adapt to reflect the changing landscape of health and care services, and AQuA’s ‘offer’ adapts to address national, regional and institutional priorities.

The mission of the AQuA Academy is to help build the capability and equip our members’ workforce with the skills and knowledge to identify and implement improvement work, by providing a programme of courses, coaching and mentoring opportunities.

Like in previous years, the programme is designed to cater for staff at all levels of an organisation, by offering four ‘levels’ of support from junior staff to board level. This reflects our belief that improvement is everyone’s business.

We’re currently designing our AQuA Academy 2017/2018 programme of courses, coaching and mentoring opportunities. It’s been a useful time for me to be getting started, as I’m able to be involved in the planning and to provide input from the start of a new ‘business cycle’.

In the new programme, the Academy will continue to offer innovative and inspiring core and bespoke courses on quality improvement, delivered by experts with experience of the sector.

Uniquely, I think Academy events usually involve two facilitators, which means that delegates can benefit from the advice and attention of two experts during group work. It’s also worth noting here that the involvement of our Lived Experience Panel also provides delegates with invaluable perspectives from service users, patients, carers and families.

It’s clear to me that these events provide fantastic development opportunities, represent excellent value for members, and the AQuA offering compares favourably with other management consultancies.

Finally, I’d like to thank my new colleagues for the welcome I’ve had to AQuA. I’m impressed by their expertise, their attitude and their commitment to providing training and consultancy to members and partners.

I’m excited by the prospect of working in this team, and the opportunity to bring my experience, skills and ideas to help continue AQuA’s mission.