System Leaders Welcome International Speaker Margaret Heffernan

The Advancing Quality Alliance (AQuA) was delighted to recently welcome back international speaker and businesswoman Margaret Heffernan for an exciting system leadership event, alongside our partners NHS North West Leadership Academy (NWLA), NHS Mersey Internal Audit Agency (MIAA) and the Association of Directors for Adult Social Services (ADASS) North West.

Margaret Heffernan (Image: MHeffernan.com)

Over 100 senior leaders from across AQuA membership and wider health and social care organisations attended the session, held at the University of Manchester; to hear from Margaret and explore the key skills and approaches to successful system leadership, and discuss the challenges in achieving this.

Speaking after the event, Helen Kilgannon, Strategic Portfolio Lead, said:

"We were thrilled to welcome Margaret for this session. She really is an inspirational speaker and described our complex systems, and the various challenges faced by leaders really well.

"She also highlighted a lot of learning from business, and how day-to-day bureaucracy hampers our ability to do a good job and the right thing for people and staff."

Starting her career in television and radio production, Margaret is now also a successful chief executive and author, with her last book The Big Impact of Small Changes, released in 2015. She also regularly delivers talks at a range of high profile conferences across a number of sectors, including the popular TED talks.

Below you can find a multimedia round of some of the tweets and photos from the event, or catch full highlights from the day via the #SL2017 hashtag.

In September, we will also be welcoming The King’s Fund Chief Executive Chris Ham, for the second of our Transformation masterclasses, The Journey to Place Based Care, with NWLA and MIAA. For more information or to book your place, please visit our website.

For more information about Margaret Heffernan, please visit her website or follow her on Twitter @M_Heffernan.